We want customers to receive their jewellery in the condition and specification agreed for the order. This policy explains the general process for cancellation, return and refund requests. Product-specific conditions communicated at purchase may also apply.
1. Order Cancellation
If your order is still eligible for cancellation, the cancellation option may be available in your account or you may contact us. Once an order has moved into processing, preparation, dispatch or a customised production stage, cancellation may not always be possible.
2. Return Eligibility
A return request may be reviewed when the product is unused, in its original condition, and accompanied by the original invoice, packaging, certificates and accessories supplied with the order. Final eligibility depends on the product type, condition and the circumstances of the request.
3. Items That May Have Special Conditions
Customised, personalised, engraved, resized, altered or specially ordered products, and products specifically identified as non-returnable, may have restricted return eligibility except where applicable law requires otherwise.
4. Damaged, Incorrect or Defective Product
If you receive a product that appears damaged, incorrect or materially different from the confirmed order, please contact us promptly with the order number and clear photographs. We will review the issue and advise the appropriate next step.
5. Product Inspection
Returned jewellery may be inspected for condition, weight, product identity, certificates, tags, signs of wear, alteration or damage before a return or refund is approved.
6. Gold and Silver Price Movement
Jewellery and precious-metal prices may change after an order because market rates change. Any approved return, exchange or refund will be handled according to the terms applicable to the original transaction and any valuation or deduction communicated during the return review.
7. Refund Processing
Once a refund is approved, it will normally be processed using an appropriate payment method based on the original transaction. Payment gateway, banking or settlement timelines may affect when the amount appears in your account.
8. Shipping and Return Costs
Responsibility for return shipping or collection costs depends on the reason for the return and the agreed resolution. We will communicate the applicable process before you send a product back.
9. How to Request Support
Before returning any jewellery, please contact us for confirmation and instructions. Reach us at +91 98429 71069 or sriparanjothisirkali@gmail.com and keep your order number ready.